Today's Outage: September 3, 2009

Awen · 09-03-2009, 04:44 PM

During our nightly maintenance, a new member of our Network Operation team incorrectly updated our patching manifest file. The result of this error required us to do a complete resync of the patching system and affected log-ins. Fortunately our infrastructure is highly resilient, so while the transfer of this much data was a lengthy process; it wasn’t a difficult one. This resync resulted in no character or game data loss, just an unfortunately extended period of down time.
Due to the lengthy down time we will be extending all affected subscribers an additional day of free game time. Our desire is to have you as unaffected by this issue as possible, and we apologize for the inconvenience this issue has caused.

Link to the news article.

Triniak · 09-03-2009, 04:47 PM

Ouch, trial by fire for the newbie!

Thanks for letting us know what happened and for the extra day of game time

Snorf · 09-03-2009, 04:47 PM

Foxbat is getting fired right?

Mallaien · 09-03-2009, 04:48 PM

well at least we get a free day out of it.

Raphael_diSanto · 09-03-2009, 04:48 PM

You can be the one to tell Foxbat he's fired if you want. Me, I'm scared of ping-pong balls.

kright0n · 09-03-2009, 04:48 PM

what do lifers get....besides the shaft...i want a Network Newbie Pet to kick around....or maybe a free respec.

Saxtus · 09-03-2009, 04:49 PM

Mmmm Lifetime + one day more free!
Who wants to live forever...

Snorf · 09-03-2009, 04:49 PM

Quote:

Originally Posted by Raphael_diSanto

You can be the one to tell Foxbat he's fired if you want. Me, I'm scared of ping-pong balls.

Don't worry he gets tired after awhile.

MythyMana · 09-03-2009, 04:49 PM

You know that guy is fired.

Transwarp · 09-03-2009, 04:49 PM

Thanks for the great communication and for the extra day. It's appreciated.

09-03-2009, 04:44 PM	#1
Awen Cryptic Studios Team Join Date: Jan 2009	Today's Outage: September 3, 2009 During our nightly maintenance, a new member of our Network Operation team incorrectly updated our patching manifest file. The result of this error required us to do a complete resync of the patching system and affected log-ins. Fortunately our infrastructure is highly resilient, so while the transfer of this much data was a lengthy process; it wasn’t a difficult one. This resync resulted in no character or game data loss, just an unfortunately extended period of down time. Due to the lengthy down time we will be extending all affected subscribers an additional day of free game time. Our desire is to have you as unaffected by this issue as possible, and we apologize for the inconvenience this issue has caused. Link to the news article.

09-03-2009, 04:48 PM	#5
Raphael_diSanto Vanguard Join Date: Aug 2009	You can be the one to tell Foxbat he's fired if you want. Me, I'm scared of ping-pong balls. __________________ 73% Explorer \| 73% Socializer \| 53% Achiever \| 0% Killer

09-03-2009, 04:49 PM	#7
Saxtus Champion Join Date: Feb 2008 Location: Athens, Greece	Mmmm Lifetime + one day more free! Who wants to live forever... __________________ CO FriendFeed \| My gaming rig \| My DxDiag.txt

09-03-2009, 04:49 PM	#10
Transwarp Vanguard Join Date: Jan 2009 Location: 5 years Paragon City, now Millennium City	Thanks for the great communication and for the extra day. It's appreciated. __________________

09-03-2009, 04:47 PM	#2
Triniak Hero Join Date: Jun 2008	Ouch, trial by fire for the newbie! Thanks for letting us know what happened and for the extra day of game time

09-03-2009, 04:47 PM	#3
Snorf Citizen Join Date: Jun 2009	Foxbat is getting fired right?

09-03-2009, 04:48 PM	#4
Mallaien Champion Join Date: Apr 2009	well at least we get a free day out of it.

09-03-2009, 04:48 PM	#6
kright0n Champion Join Date: Aug 2009	what do lifers get....besides the shaft...i want a Network Newbie Pet to kick around....or maybe a free respec.

09-03-2009, 04:49 PM	#9
MythyMana Citizen Join Date: Nov 2008	You know that guy is fired.